Contact Us
We're here to help you plan an unforgettable Australian journey
Whether you have questions about our services, want to discuss your travel plans, or need guidance on the best time to visit Australia, we're ready to assist.
Get In Touch
Office Address
Level 7, 142 Collins Street
Melbourne VIC 3000
Australia
Our office is open for consultations by appointment only.
Business Hours
Monday to Friday: 9:00 AM – 5:30 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed
During peak travel planning season (May to September), we extend Saturday hours to 4:00 PM.
What to Expect
When you reach out to us, we'll schedule an initial consultation to discuss your travel interests, timeline, and budget. This conversation helps us understand your vision and determine which services best suit your needs.
For comprehensive itinerary planning, we typically request four to six weeks lead time, though we can accommodate shorter timelines when possible. Popular travel periods (December to February, June to August) often require earlier booking to secure preferred accommodations and experiences.
Planning Timeline
We recommend contacting us at these stages:
- 6-12 months before travel: Ideal for complex itineraries, multi-week trips, or travel during peak seasons
- 3-6 months before travel: Suitable for most trips with moderate flexibility
- 1-3 months before travel: Possible for simpler itineraries or off-peak travel
- Less than 1 month: Contact us to discuss availability, though options may be limited
Before You Contact Us
Having these details ready helps us provide more specific guidance from our first conversation:
- Approximate travel dates or preferred season
- Trip duration
- Number of travelers and ages
- Interests and priorities (culture, nature, food, adventure, relaxation)
- Budget range per person
- Any must-see destinations or experiences
- Physical activity level preferences
- Dietary requirements or restrictions
Frequently Asked Questions
Do you charge consultation fees?
Initial consultations are complimentary. Service fees apply once we begin detailed itinerary planning or coordination work. We'll provide clear pricing before starting any paid services.
Can you help with visa requirements?
While we provide general guidance about visa categories, we're not migration agents and can't give official visa advice. We recommend consulting the Australian Department of Home Affairs website or a registered migration agent for specific visa questions.
Do you book flights and accommodation directly?
We can coordinate bookings through our network of partners, or we can provide detailed recommendations for you to book independently. The choice is yours, and we're transparent about any commission relationships.
What if we need to change plans after booking?
We understand that travel plans can shift. We'll work with you to modify itineraries when possible, though cancellation and change policies vary by provider. We always recommend comprehensive travel insurance.
Can you accommodate special dietary requirements?
Absolutely. We have extensive experience arranging dining for various dietary needs including vegetarian, vegan, gluten-free, halal, kosher, and allergy-specific requirements. Australia's major cities have excellent options, and we can guide you in regional areas as well.
Ready to Begin?
Send us an email at [email protected], or explore our services page to learn more about what we offer. We look forward to helping you discover Australia.